Last updated: October 2025

At BraVo JO for Cleaning & Facilities Management, customer satisfaction is our top priority. We strive to provide professional and reliable cleaning and facility management services. However, if you are not fully satisfied with the service you have received, please review our refund policy below.

1. Service-Based Refunds

Since our business provides cleaning and facility management services (non-tangible and labor-based), refunds are handled on a case-by-case basis depending on the nature of the service provided.

A refund may be issued if:

The service was not delivered as agreed in the confirmed booking.

There was a verified issue or failure in service performance caused by our team.

The cancellation request was made at least 24 hours before the scheduled service time.

Refunds will not be provided in the following cases:

If the service has been successfully completed and accepted by the client.

If the client fails to provide access to the location at the scheduled time.

If the issue arises due to incorrect information or special conditions not communicated beforehand.

2. Cancellation Policy

Clients may cancel or reschedule their booking up to 24 hours in advance without penalty.
Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of up to 50% of the service cost.

3. Refund Processing

If your refund is approved:

Refunds will be processed through the same payment method used at the time of purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.